Help Center

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    General
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    Delivery
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    Orders
CONTACT THE HAPPINESS TEAM
  • What is the serving size of each cake?

    All our cakes are 18cm in diameter As a guide, each can serve up to 10 person.

    Do you only sell cheesecakes?

    Currently, all the cakes on our site are cheesecakes. However, these are truly delicious, and suitable for all occasions!!

    What allergies and dietary requirements do I need to consider?

    Our cheesecakes contain gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut. All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.

    Will candles and knife be provided?

    A knife is included with each order however we do not include candles.

    Are your cheesecakes fresh? Why are they frozen?

    The gourmet cheesecakes are baked fresh, and then freeze blasted to seal in the rich flavours and textures that we hope to share with you. An industrial blast freezer is NOT a home freezer. Our blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, preserving their aroma and taste. When our blast frozen cheesecakes are brought back to the correct temperature (~4 degrees Celsius), it will have the same characteristics as it did when it was blast frozen. It is as if time itself was frozen! Whilst we sympathise with those who wish to devour our delicious gourmet cheesecakes immediately, the best things in life come to those who wait....... (for our cakes to thaw).

    Will my cheesecake look exactly like those on the website?

    The final design and general appearance of cheesecakes can vary slightly from the chosen design in terms of colour due to the fact that we blast freeze our cheesecakes.

    Are your cheesecakes Halal certified? Do you use pork or lard?

    The cheesecakes sold via our website are not Halal certified however we do not use pork or lard in any of our cakes. Some of our cakes do contain small amounts of alcohol which are suitable for consumption by children.

    How long can your cakes be kept for?

    We only uses the finest ingredients from local suppliers without additives or preservatives. However, as with all baked goods using butter, heavy cream, whole milk, etc – our cheesecakes should be refrigerated and served at room temperature. If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for 2 weeks (remember to wrap the box in 2 layers of cling wrap to form an air-tight seal, otherwise you can also place the cake in an air-tight container) or in the chiller for 2 -3 days. We strongly recommend that the cheesecakes be eaten within 48 hours from collection/delivery.
  • Where can you deliver to?

    For now, flower delivery can only reach the JADETABEK area (Jakarta, Depok, Tangerang, and Bekasi) with a certain distance limit of a maximum of 25 km.
    Jakarta area includes: North Jakarta, Central Jakarta, East Jakarta, West Jakarta, South Jakarta. Depok, Tangerang and Bekasi areas are only part of the city.

    Can I specify a delivery address and timing but change it afterwards?

    For any changes on the order, feel free to contact us through live chat or send us an email no later than 12 hours before dispatch time. Within 12 hours, we will still try our best but please understand we might be unable to fulfill your requests.
  • Can I cancel my order?

    Please be guided on our cancellation process
    Cancellation of Orders:
    - Orders that are cancelled no later than 48 hours before delivery will result in a full refund
    - Orders canceled between 12 and 48 hours before dispatch time with result in a 10% cancellation fee applied
    - Orders cancel within 12 hours before dispatch time, will result in a 50% refund only.
    *The dispatch time is defined as the earliest minute in a delivery time slot, for example 9-12pm counts 9am as dispatch time*.

    What if the cheesecakes that I have ordered turn up damaged?

    Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake. If the cheesecakes are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.